So, after my last post, in which I wasn’t very nice about Dirt Devil, things started happening.
As they promised, they got in contact with me. Well, I say me, but in fact I was at work and Jay answered the phone. He knew about the problems I had with my steam mop and knew that the new water filter didn’t change anything.
But he didn’t know that they promised to get in touch. To be honest, I didn’t expect them to actually get in touch. The people behind the Twitter account promised it multiple times and it did not happen, so this time I thought it would just be the same. That’s why I hadn’t said anything to Jay.
But they did get in touch. And the outcome is very satisfying to me.
At first they promised to send two (more) water filters. Jay told them the one we ordered had arrived the day before, but that didn’t solve the problem. They then told him we could send it in for service in their service center. Jay was happy with that arrangement (I would have been too).
But, 5 minutes after they ended that phone call we got an email. They offered me a new Dirt Devil steam mop instead of servicing the old one. And I have to say I jumped with excitement when I read that!
Why? Because, as I said on Twitter, I still stand by my review. It’s a great mop. Until it stopped working 🙂
So, only 2 days later I came home to a great big box that had been delivered to our elderly neighbour. I had a meeting, so I didn’t open the box til a couple of hours later. And what I found inside really made me happy.
Inside was not only the steam mop, but the two water filters that were promised in the first place. And on top of that was this!
My very own Dirt Devil! And I love it.
So all in all I’m really happy with how Dirt Devil handled the situation after my last post. Thank you Dirt Devil!