Thank you Dirt Devil!

So, after my last post, in which I wasn’t very nice about Dirt Devil, things started happening.
As they promised, they got in contact with me. Well, I say me, but in fact I was at work and Jay answered the phone. He knew about the problems I had with my steam mop and knew that the new water filter didn’t change anything.
But he didn’t know that they promised to get in touch. To be honest, I didn’t expect them to actually get in touch. The people behind the Twitter account promised it multiple times and it did not happen, so this time I thought it would just be the same. That’s why I hadn’t said anything to Jay.

But they did get in touch. And the outcome is very satisfying to me.

At first they promised to send two (more) water filters. Jay told them the one we ordered had arrived the day before, but that didn’t solve the problem. They then told him we could send it in for service in their service center. Jay was happy with that arrangement (I would have been too).
But, 5 minutes after they ended that phone call we got an email. They offered me a new Dirt Devil steam mop instead of servicing the old one. And I have to say I jumped with excitement when I read that!

Why? Because, as I said on Twitter, I still stand by my review. It’s a great mop. Until it stopped working 🙂

So, only 2 days later I came home to a great big box that had been delivered to our elderly neighbour. I had a meeting, so I didn’t open the box til a couple of hours later. And what I found inside really made me happy.

Inside was not only the steam mop, but the two water filters that were promised in the first place. And on top of that was this!

Dirt Devil

My very own Dirt Devil! And I love it.

So all in all I’m really happy with how Dirt Devil handled the situation after my last post. Thank you Dirt Devil!

Thank you for nothing Dirt Devil…

In May 2013 I wrote THIS review about the Dirt Devil M318 steam mop.
For just over 2 years I was very happy with that steam mop. But then I started noticing things. My floors would get as clean as they used to. The mop started spilling water and it wasn’t steaming as much as it did before.

In December 2014 it almost entirely stopped steaming. There was only a little bit of steam coming out and the floors were left dirty. After a bit of trouble shooting and reading through the manual hubby and I concluded it must be a the water filter cartridge that’s been worn out. So on Dec 22 we ordered a new one at the price of almost 14 Euro. Without shipping that is. There was almost 10 Euro of shipping that we had to pay too…
Within minutes I got an email saying that my order would be shipped out asap.

But then, 24 hours late(r), I got another email saying the part was not in stock and they would ship my order when the part arrived.

I tweeted about the steam mop not steaming anymore and Dirt Devil swiftly got in touch. I replied to their questions and it took them 7 days to get back to me. Granted, Christmas was within those 7 days, so I wasn’t too worried about the delay. They asked me to send them my contact details so they could get the offices in my area to get in touch with me. I replied with a DM some 24 hours later.

5 days later I @ them in a tweet and they got back to me asking me what was wrong. I told them I’d sent my details as per requested and they got back saying the office in my area would be in touch soon. 3 days after that tweet I sent the following tweets:


I did not hear anything back. So 4 days later I sent this tweet:

Really annoyed with @DirtDevil right now. On Dec 23 I ordered a new water filter. Got an email saying it was out of stock. On Dec 30 @DirtDevil asked me to send my contact details, which I did. On Jan 6 they (finally) got back to me saying the sent my details to the regional offices. On Jan 9 I asked them how long I should wait for any info. It’s now Jan 13 and I haven’t heard anything…

Again… Nothing… Until Jan 13, when they asked me if the local office had been in touch with me. I replied, saying that they did not get in touch with me. And again, silence…

On Jan 23 I got an email saying the water filter cartridge was in stock and would be shipped out asap. Today I finally got the cartridge I’ve been waiting for for over a month.

So, naturally I wanted to use my steam mop right away. I installed the filter cartridge and plugged the mop in. To my surprise nothing happened. The ruddy thing still leaks water and isn’t steaming properly… Great,just great…

I’ve spent over 20 euro on a bloody useless cartridge and I can scrap a steam mop that’s just over 2 and half years old.
Now I know we didn’t pay a lot of money for it, but this is ridiculous in my opinion. Such a thing shouldn’t break within a couple of years.

I’m going to look for a new steam mop, one made by a different company. Because Dirt Devil has left a bitter taste in my mouth!

Review: Dirtdevil Aqua Clean steam mop M318

Ever since MumInTheMadhouse did her Black and Decker Steam Mop review I’ve been wanting a steam mop myself. But reading the reviews on the one she had gotten ment I’ve decided against that one.

So I did some more research and decided on the Dirtdevil Aqua Clean steam mop M318.

DirtDevilI’ve been mopping the floors the old-fashioned way ever since we moved in about 18 months ago. But the kitchen floor, which is tiled, was getting dirty, especially around the cooking area. That’s the main reason I wanted a steam mop.

The other reason is that with our cats, there’s bound to be bacteria all over the floor. Despite my efforts, I still haven’t managed to get them to clean their paws when they leave the litter tray…

But having only 4 tiled floors in the whole house made me a bit of a cheap skate. I’ve spent over 200 euro on a vacuum cleaner after we moved. I didn’t want to spend another large sum on a piece of cleaning material. That’s one of the reasons I chose the Dirt Devil. The other reasons were that it’s light, easy to manoeuver and it’s quiet. All according to the reviews I read. So is it true? Yes, it is.

What I liked:

  • It’s easy to use, even if you don’t want to read the manual.
  • It’s light.
  • You don’t need chemicals. You may want to, but it’s not a necessity.
  • It heats up pretty quick, mine is ready to use in 45 seconds. Which may seem long to some of you, but I always forget to move thing beforehand, so I can do it in the time it needs to heat up.
  • It’s easy to store, I’ve put it under the stairs next to the vacuum cleaner (which is a lot harder to get in and out of there than the Dirt Devil).
  • The triangular footpad means I can get in the corners as well.

What I didn’t like:

  • The button is hard to keep pushed. I have a condition in my hands which means I can’t hold on to things for a very long time. This button made my hands hurt a lot. I might need to place a piece of string around it to make it easier.
  • The cord is relatively short and gets in the way when using the steam mop.

So, all in all a good steam mop for a small price (we paid 66 euro for it).

Note that we bought this steam mop. It hasn’t been given to me for a review, nor has Dirtdevil asked me for this review.