Do you have a favorite quote that you return to again and again? What is it, and why does it move you?
The first thing I thought of when I read today’s daily prompt was an all-time favourite quote of mine:
Ducttape is like the force. It has a light side, a dark side and it keeps the universe together…
Now, I couldn’t possibly write a blog post about that, could I?
So, instead, I decided to grab a quote of my own, one that I life by, especially at work.
How do you want to be treated in a certain situation? Think about it and treat the person you are helping that exact same way.
When I’m at work, I always try to treat the clients the way I would want to be treated. It’s very simple to just go ahead and do stuff without thinking about any consequences for the person you are helping, but you need to look at the broader picture.
For example when a new client comes in who hasn’t had any help previously, you can just go ahead and shower them as you would normally do. But think about what it means to this person. She comes in a total new situation, hasn’t had any people to help her shower. Now she needs to undress in front of a stranger and give away any control about the situation they previously had to the stranger. How would you feel?
I’d feel terrible, I really would. So instead of just helping them shower, I acknowledge the fact that it is a new situation and I ask them questions about what they can do themselves, where do they need help, even asking them how to help them. It’s very simple, but oh so important. It makes people feel like they still have control over the situation. It makes them less anxious and less stressed. I always tell them it’s a new situation for me as well and that I need some time adjusting to it, just like them. It has made a lot of people feel much better about living with us.